Customer service vs customer experience

WE ALL WANT THAT LOVELY MEAL OUT AFTER A HARD WEEK AT WORK AND WHAT BETTER THAN A 5 MINUTE TRIP INTO TOWN TO THE VERY POPULAR AND EQUALLY AS TASTY, NANDOS!

RIGHT?

WRONG!

WELL, OF COURSE HASN’T GAINED ITS FAB REPUTATION FOR NOTHING; THE FOOD WAS OF COURSE TASTY, HOWEVER, THE SERVICE ON THE OTHER HAND – NOT SO MUCH!

 

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